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Customer Support Specialist
2 months ago
WasteConnections is currently seeking a Customer Support Specialist to enhance our operations.
The Customer Support Specialist will collaborate closely with the Customer Service Supervisor to manage inquiries from clients and address any issues related to service or billing. We are looking for candidates who possess a proactive mindset and are eager to advance within the organization.
What We Offer:
- Attractive Compensation Package.
- Comprehensive Benefits Plans including Flexible Spending Accounts and Health Savings Account options.
- Generous 401(K) matching and Paid Time Off.
Compensation: $18.00/hr with opportunities for overtime.
Work Schedule: 8:00am-5:00pm, Monday to Friday, with occasional Saturday shifts.
Benefits Include: Medical, dental, vision, flexible spending accounts, long-term and short-term disability, life insurance, 401(K), and more.
Key Responsibilities:
- Engage with clients via phone or in person to process requests for service changes, installations, or cancellations.
- Effectively relay customer needs and concerns to service teams and management while promoting additional services.
- Collaborate with various departments to resolve client disputes efficiently.
- Complete necessary documentation, calculate service charges, collect deposits, and manage account changes.
- Handle payments, bank deposits, and general administrative tasks.
- Deliver exceptional service to clients, fostering positive relationships.
Qualifications:
- Proficient in Microsoft Word, Excel, and email communication.
- Strong skills in 10-key, typing, and keyboarding are essential.
- Excellent verbal communication abilities.
WasteConnections is committed to equal opportunity employment. All qualified candidates will be considered without regard to disability or veteran status.
