Saturday and Sunday Member Service Associate
2 weeks ago
Type: Weekends/Part Time
Job Overview
The Member Service Representative plays a crucial role in ensuring a delightful experience for our members by delivering outstanding customer service to Planet Fitness members, potential members, and visitors.
Key Responsibilities
- Welcome members, potential members, and guests, ensuring a high standard of customer service.
- Manage all front desk operations, including:
- Answering phone calls in a courteous manner and assisting callers with various inquiries.
- Checking members into the system efficiently.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Assist with necessary updates to member accounts.
- Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
- Help maintain the cleanliness and organization of the facility.
- Previous experience in customer service is preferred.
- Basic computer skills are required.
- A genuine interest in fitness and health.
- Positive and enthusiastic demeanor.
- Dependability and punctuality are essential.
- Exceptional customer service abilities; capable of interacting positively and professionally with members and colleagues, surpassing member expectations.
- Strong listening skills with the capacity to empathize and resolve issues.
- Exhibit professionalism in all interactions, utilizing appropriate behavior and language.
- High School diploma or GED equivalent is mandatory.
- Must be at least 18 years old.
- Regular standing and walking throughout the shift.
- Frequent verbal communication in person or over the phone during the shift.
- Ability to occasionally lift up to 50 lbs.
- May encounter hazardous materials during the shift.
We are actively expanding and seeking dedicated individuals to help us eliminate Gymtimidation everywhere.
Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees or their employees and does not retain any authority over the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal laws.
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