Retail Store Supervisor: ThirdLove

2 weeks ago

San Francisco, California, United States Leap Inc. Full time

At Leap Inc., our retail teams are essential to our success. We are seeking a dynamic and innovative Store Manager for our ThirdLove boutique. This role involves building and leading exceptional store teams to deliver outstanding customer experiences while driving store performance to meet business objectives.

Leap Inc. specializes in launching and managing data-driven retail environments for contemporary brands, ensuring enhanced performance with minimized risks. We proudly partner with a variety of pioneering brands, including ASTR the Label, ThirdLove, Rent the Runway, and many others.

Key Responsibilities:
  • Inspire and lead a team to create memorable in-store experiences while fostering a positive atmosphere.
  • Develop, implement, and manage action plans to boost sales and enhance client engagement.
  • Recruit and onboard top talent for all store positions, including Sales Associates and Supervisors.
  • Oversee store standards by assigning tasks related to cleanliness, visual merchandising, and operational duties such as inventory management.
  • Plan and execute successful in-store events and assist with new store openings as required.
  • Adapt to and utilize new technologies and systems; familiarity with platforms like Shopify and Google Office is advantageous.
  • Work independently and efficiently under pressure, ensuring the completion of store opening and closing procedures.
  • Manage team scheduling while effectively overseeing payroll.
  • Maintain a flexible work schedule to accommodate business needs, including evenings and weekends; full-time commitment of 40 hours per week is required.
  • Possess a minimum of 2 years of direct management experience.
  • Have at least 3 years of experience in customer service or retail, preferably in a related field.
  • Must be at least 18 years old.
  • Maintain an active presence on the sales floor, including prolonged standing and walking.
  • Comfortable using ladders and capable of lifting up to 50 pounds.
Ideal Candidate Profile:
  • Leadership Skills: Effectively motivates and guides team members through coaching and mentoring, fostering future leaders.
  • Customer Focused: Strives to build authentic connections, anticipates customer needs, and demonstrates exceptional sales abilities.
  • Adaptable and Innovative: Thrives in a dynamic environment, maintaining a growth mindset to identify challenges and develop creative solutions.
  • Team Player: Actively seeks and offers feedback, excels in building relationships and collaborating with others.
  • Professionalism: Reliable and punctual, with a proven ability to handle customer inquiries and concerns with empathy.
  • Brand Advocate: Displays strong product knowledge and provides accurate information to customers.
  • Detail-Oriented: Operates with high efficiency, consistently delivering polished and quality work.
Success Metrics:
  • Employee Retention: Ability to hire, develop, and promote team members effectively.
  • Sales Performance: Achieving sales targets through Key Performance Indicators such as Conversion Rate and Average Order Value.
  • Client Engagement: Effective client outreach and networking.
  • Task Management: Successfully completing tasks and meeting deadlines.
Benefits:
  • Unlimited Paid Time Off (certain restrictions apply).
  • Eligibility for bonuses.
  • 401K plan.
  • Comprehensive Medical, Dental, and Vision benefits.
  • Employee discounts and wardrobe allowances for participating brands.

If you are passionate about supporting emerging brands and want to play a vital role in the evolution of retail, consider a career with Leap Inc.

Salary range: $67,000 - $72,500 annually.

At Leap Inc., we are committed to fostering a diverse community that supports our brand and customers, helping everyone grow and thrive together. We value your unique background and experiences.

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