Retail Store Supervisor

2 weeks ago

San Francisco, California, United States Leap Inc. Full time

At Leap Inc., our retail teams are the core of our operations. We are seeking a dynamic and inspiring Store Manager for our boutique. This individual will cultivate vibrant store teams to deliver outstanding customer interactions and enhance store performance to meet business objectives.

The Leap platform is dedicated to launching and managing data-driven retail environments for contemporary brands, ensuring superior performance with minimized risks. We proudly collaborate with innovative brands such as ASTR the Label, ThirdLove, Rent the Runway, and many others.

Key Responsibilities:
  • Motivate and influence a team to craft unforgettable in-store experiences while nurturing a positive atmosphere.
  • Develop, implement, and execute strategic plans to boost sales and enhance client engagement.
  • Attract and recruit exceptional talent for all store roles, including Sales Associates and Supervisors.
  • Maintain high store standards by assigning tasks related to cleanliness, visual presentation, and operational duties (inventory management, tagging, receiving and processing shipments).
  • Design and execute successful in-store events and assist with new store launches as required.
  • Embrace continuous learning and leverage new technologies and systems; familiarity with platforms like Shopify, Endear, Slack, and Google Office is advantageous.
  • Demonstrate the ability to work autonomously and effectively under pressure, ensuring the completion of store opening and closing procedures.
  • Manage team scheduling while overseeing payroll efficiently.
  • Maintain a flexible work schedule to accommodate business needs, including evenings, weekends, and holidays; a commitment of 40 hours per week is expected.
  • Possess a minimum of 2 years of direct management experience.
  • Have at least 3 years of experience in customer service and/or retail, preferably in a related field.
  • Must be at least 18 years of age.
  • Maintain an active presence on the sales floor, including standing and walking for extended periods.
  • Comfortable using a ladder and able to lift up to 50 pounds.
Ideal Candidate Profile:
  • Leadership Skills: Effectively guides and inspires others through coaching and mentoring, while building a future leadership pipeline.
  • Customer-Centric: Strives to create authentic connections, anticipates customer needs, and possesses exceptional sales abilities.
  • Adaptable and Innovative: Thrives in a dynamic environment, maintaining flexibility and a growth mindset to identify solutions.
  • Collaborative: Actively seeks and provides constructive feedback, fostering strong relationships within the team.
  • Professionalism: Reliable and punctual, with a proven ability to handle customer inquiries and concerns with empathy.
  • Brand Advocate: Demonstrates extensive product knowledge and provides accurate information to customers.
  • Detail-Oriented: Operates with efficiency and effectiveness, consistently delivering high-quality work.
Success Metrics:
  • Employee Retention: Ability to recruit, develop, and promote team members.
  • Sales Performance: Achieve sales targets through Key Performance Indicators such as Conversion Rates, Average Order Value, and Units Per Transaction.
  • Client Engagement: Foster client relationships and enhance networking through effective outreach.
  • Task Completion: Ability to efficiently accomplish tasks and meet deadlines.
Benefits:
  • Unlimited Paid Time Off (certain restrictions apply).
  • Eligible for bonuses.
  • 401K plan.
  • Comprehensive Medical, Dental, and Vision benefits.
  • Employee discounts and wardrobe allowances for participating brands.

If you are passionate about empowering emerging brands and playing a vital role in the evolution of retail, a position at Leap Inc. may be the perfect fit for you.

Salary: 67k-72.5k annually

We are committed to fostering a diverse community at Leap Inc. to support our brand and customers, enabling growth and success for all team members. We value the unique perspectives and backgrounds of our employees.

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