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Retail Operations Supervisor
2 months ago
Retail Operations Supervisor - San Francisco
San Francisco, California / Retail / Full Time Permanent
Knix Wear, Inc. is a direct-to-consumer intimate apparel brand that is redefining intimates for everyday life. Through our innovative offerings and engaged community, we empower individuals everywhere to embrace their authenticity. Since our inception, we have rapidly grown and gained recognition as a leader in the apparel industry.
The Retail Operations Supervisor will foster a welcoming and positive atmosphere for customers as they explore our diverse product range. By actively listening to their needs and preferences, you will expertly guide the customer journey from the initial greeting to fitting and purchase. You are dedicated to mentoring and coaching your team, valuing both giving and receiving constructive feedback. You set and achieve team and personal objectives while engaging with the community to plan exciting events that drive traffic and sales. Your enthusiasm for Knix will help you meet sales targets and enhance customer loyalty.
Key Responsibilities:
- Coach and develop your team, ensuring a positive and enjoyable work environment that drives financial success.
- Assist in managing business operations, including P&L accountability and sales forecasting.
- Oversee general operational needs, such as ordering supplies and organizing store events.
- Support the manager in hiring, training, and developing an exceptional team.
- Open and close the store, consistently adhering to Knix standards.
- Report on daily sales targets and performance metrics.
- Create a welcoming and uplifting experience for all customers.
- Stay informed about our expanding product offerings and embody our brand.
- Ensure effective merchandising of products to reflect our brand and boost sales.
- Address any issues or opportunities that arise with confidence and accuracy.
- Continuously work to enhance cleanliness, organization, and setup throughout the store.
- Facilitate the purchase and return/exchange process through the POS system.
Qualifications:
- 3+ years of experience in a retail management role.
- 1+ years of experience in planning and executing community events.
- A passion for delivering exceptional customer experiences.
- A warm demeanor with a proactive approach to problem-solving.
- Resourceful with a strong ability to resolve customer concerns.
- Previous experience with POS systems is considered an asset.
- A genuine affinity for our product line and belief in the Knix mission.
- Open availability is required to accommodate business needs.
Our Hiring Philosophy:
At Knix, our people are our greatest asset. We value passion and a strong belief in our mission. Our team members are naturally curious and ambitious. We prioritize respect and support within our organization, ensuring an inclusive and equitable hiring process for every candidate. Knix is an equal opportunity employer, celebrating diversity and the unique perspectives of all individuals. We are committed to providing reasonable accommodations to meet the needs of all applicants.
