Call Center Agent-Bilingual/Spanish

13 hours ago


Memphis, Tennessee, United States American Lebanese Syrian Associated Charities Full time
Job Title: Call Center Agent-Bilingual/SpanishAbout the Role:

We are seeking a highly skilled and bilingual Call Center Agent to join our team at American Lebanese Syrian Associated Charities (ALSAC). As a Call Center Agent, you will be responsible for providing exceptional customer service to our donors and stakeholders, handling a high volume of calls, emails, and other inquiries in both English and Spanish.

Key Responsibilities:
  • Provide exceptional customer service to donors and stakeholders via phone, email, and other channels.
  • Handle a high volume of calls, emails, and other inquiries in both English and Spanish.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Meet or exceed performance metrics and targets.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 1 year of experience in a call center or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Fluency in both English and Spanish.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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