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Bilingual Account Manager

2 months ago

Memphis, Tennessee, United States Loves Travel Stops & Country Store Full time

About Love's Travel Stops & Country Stores

Love's Travel Stops & Country Stores is a leading travel stop network in the United States, dedicated to providing drivers with clean facilities, friendly service, and essential supplies. We offer a wide range of amenities, including fuel, food from popular restaurant chains, trucking supplies, showers, and more.

Job Summary

As a Bilingual Account Manager, you will be the primary point of contact for our valued clients, ensuring their satisfaction and fostering strong relationships. You will play a crucial role in resolving client inquiries, addressing concerns, and providing exceptional customer service.

Key Responsibilities

  • Serve as the main point of contact for clients, responding promptly to inquiries via phone and email.
  • Effectively resolve client issues by understanding their needs, identifying solutions, and following up to ensure satisfaction.
  • Collaborate closely with internal teams, including Sales, Processing, Credit, and others, to ensure seamless service delivery.
  • Provide comprehensive training to new clients on our company's products, services, and policies.
  • Maintain a deep understanding of our company's processes, procedures, and client portal.
  • Contribute to process improvement initiatives by providing feedback and recommendations based on client interactions.

Qualifications

  • Fluency in both English and Spanish is required.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong customer service orientation with a commitment to exceeding expectations.
  • Proficiency in Microsoft Office Suite.
  • Experience in a client-facing role is preferred.