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Maitre d' Hospitality Manager

2 months ago

Detroit, Michigan, United States Method Co. Full time
Job Overview

Method Co. is seeking an experienced Maitre d' to join our dynamic team at Kamper's Cocktail Lounge. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences by managing reservations, coordinating with the service team, and providing top-notch customer service.

Key Responsibilities
  • Guest Experience Management
    • Exude genuine hospitality and create a welcoming atmosphere for guests
    • Manage reservations and seating arrangements efficiently to ensure a seamless dining experience
    • Coordinate with servers and kitchen staff to ensure smooth service flow and maintain high levels of guest satisfaction
  • Communication and Problem-Solving
    • Utilize effective communication skills to handle guest inquiries and resolve issues promptly and courteously
    • Familiarity with Resy and Toast or similar systems to manage seating and reservations
  • Team Collaboration
    • Collaborate with the team to create a positive and inclusive dining environment
    • Assist in resolving guest concerns or complaints and provide solutions to improve the guest experience
Requirements
  • Experience
    • Proven experience in a Maitre d' or similar role in the hospitality industry
    • Proficiency in using POS systems, preferably Resy and Toast
  • Skills
    • Strong ability to communicate effectively with guests and team members
    • Ability to create a positive dining experience for guests
What We Offer

Method Co. offers competitive compensation based on experience and opportunities for growth and development within the hospitality industry. We are committed to an inclusive workplace free from unlawful discrimination and believe in diversity. If you have a passion for delivering exceptional service and creating memorable dining experiences, we invite you to apply for the Maitre d' position.