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Reservation Agent

1 month ago

Detroit, Michigan, United States Sage Hospitality Full time

Job Overview:

We are seeking a skilled Reservation Agent to join our team at Sage Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, responding to telephone inquiries, and making reservations that support our hotel's selling strategies.

Responsibilities:

  • Respond to telephone inquiries and reservation requests by explaining our hotel's product, amenities, and service options.
  • Gather necessary information from customers to confirm reservations.
  • Negotiate rates and upsell rooms to increase occupancy and maximize revenues.
  • Promote our hotel and its services to capture customers and increase revenues.
  • Operate our reservations system by entering and accessing data to provide callers with accurate information.
  • Provide accurate and up-to-date manual and computerized reports on daily and monthly room reservation information to assist management with forecasting, tracking, and staffing.
  • Enter all special room requests into our computer system and alert front desk staff of special requests to ensure department follow-through and guest satisfaction.
  • Stay up-to-date on all local and hotel functions and services to efficiently respond to telephone inquiries.
  • Input group and tour reservations as received from the sales department to best utilize our hotel facility and maximize revenues.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Manage resources, including franchise systems, yield systems, and tracking systems.
  • Answer all hotel calls, acting as a hotel operator.

Qualifications:

  • High school diploma or equivalent.
  • No previous experience required.
  • Basic customer service skills and PC operation.
  • Excellent communication and interpersonal skills.
  • Ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
  • Ability to use tact and understanding when dealing with demanding customers.
  • Ability to memorize facts and figures.
  • Organized and patient when handling multiple calls at a time.

Benefits:

  • Medical, dental, and vision insurance.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Employee Assistance Program.
  • Great discounts on hotels, restaurants, and more.
  • Eligible to participate in the Employee Referral Bonus Program, up to $1,000 per referral.