Guest Experience Host

3 weeks ago


Taos, New Mexico, United States Heritage Hotels & Resorts Full time

Job Summary

Heritage Hotels & Resorts is seeking a highly skilled Guest Experience Host to join our team at El Monte Sagrado Resort & Spa in Taos, NM. As a Guest Experience Host, you will be the main point of contact for guests and will be responsible for providing exceptional customer service and creating unforgettable experiences.

Key Responsibilities

  • Work under the direction of the Guest Experience Manager and/or Supervisor on shift to ensure seamless service delivery.
  • Maintain a high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.

Requirements

  • Must be a passionate people person with superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays, and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.

Benefits

  • Part-time employees receive: Dental, Vision, and 401k.
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.

Salary

$15-$18 hourly


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