Guest Experience Host
3 weeks ago
Job Summary
Heritage Hotels & Resorts is seeking a highly skilled Guest Experience Host to join our team at El Monte Sagrado Resort & Spa in Taos, NM. As a Guest Experience Host, you will be the main point of contact for guests and will be responsible for providing exceptional customer service and creating unforgettable experiences.
Key Responsibilities
- Work under the direction of the Guest Experience Manager and/or Supervisor on shift to ensure seamless service delivery.
- Maintain a high level of positive and professional approach with coworkers and guests.
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property.
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
Requirements
- Must be a passionate people person with superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
- Ability and willingness to work flexible hours including weekends, holidays, and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
- High school diploma or equivalent experience/training.
Benefits
- Part-time employees receive: Dental, Vision, and 401k.
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.
Salary
$15-$18 hourly
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