IT Client Support Specialist
4 days ago
Crimson Enterprises is a leading provider of innovative geospatial solutions and cutting-edge database applications. Our team of experts is dedicated to delivering exceptional consulting services and modern cloud-based solutions for sustainable applications.
We are seeking a skilled IT client administrator to support our ICT service desk team at our headquarters. As a key member of our team, you will be responsible for providing top-notch support for our business operations.
**Key Responsibilities:**
- **Client Support:** Provide timely and effective support for PC clients in a Microsoft Active Directory environment, ensuring seamless access to company resources.
- **Device Management:** Manage and maintain peripheral and mobile devices, ensuring they are properly configured and functioning optimally.
- **Ticket Processing:** Process and resolve tickets efficiently, providing excellent support to local and mobile users.
- **Software Deployment:** Automate client installation and software deployment, ensuring a smooth and efficient experience for users.
- **Inventory Management:** Maintain accurate inventory and lifecycle management of hardware, ensuring optimal utilization and minimizing waste.
- **Hardware Maintenance:** Perform routine maintenance and upkeep of hardware, ensuring it remains in good working condition.
- **System Monitoring:** Monitor and optimize systems, identifying and resolving errors to prevent downtime and ensure business continuity.
- **Training and Support:** Provide training and support to users, empowering them to effectively utilize company resources.
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