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Front Desk Operations Manager

2 months ago

Avila Beach, California, United States Martin Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Martin Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing day-to-day operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, ensuring that all guests feel welcome and valued.
  • Front Office Operations: Manage the front office team, ensuring that all tasks are completed efficiently and effectively.
  • Revenue Management: Work closely with department managers to maximize revenues and control labor and productivity.
  • Emergency Response: Respond to emergency situations and work with local authorities as needed.
  • Expense Management: Monitor departmental, payroll, and supply expenses in accordance with budgetary goals.
  • Associate Management: Review work assignments of employees, make adjustments as business needs, and provide feedback and coaching to ensure high performance.
  • Training and Development: Facilitate departmental training modules, continually monitor, evaluate, and revise training content to reflect changes in the process.
  • Incident Reporting: Prepare and submit incident, accident, or injury reports as needed.
  • Payroll and Timekeeping: Process timecards and payroll as required.
  • Compliance and Safety: Follow 4 Keys service standards, standard operation procedures, and safety standards, and adhere to all hotel policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in a front office or customer service role.
  • Skills: Excellent communication, problem-solving, and leadership skills.
  • Language: Fluency in English required.