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Front Desk Team Lead

2 months ago

Jacksonville, Florida, United States Embassy Suites - Jacksonville Full time
Job Summary

We are seeking a highly skilled Front Desk Supervisor to oversee the front desk staff and ensure a seamless guest experience at Embassy Suites - Jacksonville.

Key Responsibilities:

  • Lead the front desk team to deliver exceptional guest service and maintain a smooth front desk operation.
  • Create a positive and motivating work environment that fosters growth and development among team members.
  • Monitor room status and group activity, and effectively communicate information to other departments to enhance team efficiency and productivity.
  • Ensure security protocols are followed, including verifying cashier reports, banking, and key control.
  • Provide excellent guest service, including check-in, reservations, check-out, and special requests.
  • Communicate hotel promotions and amenities to guests, such as free breakfast, spa, fitness center, and voice mail.
  • Respond promptly to guest inquiries and complaints, offering alternative solutions when necessary.
  • Demonstrate a commitment to guest satisfaction by being hospitable and accommodating.
  • Report shift experiences to department managers and note any guest follow-up requirements.

Requirements:

  • A high school education or equivalent
  • At least 1 year of front desk agent experience required
  • Excellent verbal and written English communication skills
  • Ability to handle cash or credit transactions with a high sense of security
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • PEP experience highly preferred
  • Open availability is required for this position; schedule restrictions will not be considered.

Benefits:

  • Health, vision, and dental insurance
  • 401(k)
  • Vacation and sick pay
  • Paid holidays
  • Employee referral program
  • Opportunities for advancement
  • Hotel discounts for you, your friends, and family
  • Access to our talent team to help you reach your career growth goals

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.