Service Manager

23 hours ago


South Plainfield, New Jersey, United States LMK Recruiting Full time
Service Manager Job Description

As a Service Manager at LMK Recruiting, you will be responsible for leading a team of Service Technicians and ensuring excellent customer experiences through proactive communication and service management.

Key Responsibilities:
  • Process customer orders and ensure timely delivery
  • Deliver exceptional customer experiences
  • Install equipment as needed
  • Adhere to safety protocols
  • Execute equipment startups and service repairs
  • Coordinate equipment pickup and assessment
  • Perform reconditioning of equipment
  • Manage equipment storage and organization
  • Clean and maintain chillers and large air conditioning units
  • Start, troubleshoot, and repair oil-fired heating and air conditioning equipment
Managerial Duties:
  • Drive continuous improvement in customer experience
  • Lead the development and adherence to service processes
  • Foster a positive work environment
  • Communicate branch goals and monitor progress
  • Implement service procedures and conduct audits
  • Uphold company core values
  • Assess and maintain service tools and branch inventory
  • Oversee training for Service Technicians
  • Regularly assess service operations against targets
Requirements:
  • 2-5 years of experience in the HVAC rental industry or a related field
  • Associate degree from an accredited vocational college
  • HVAC certification or equivalent experience
  • 1-3 years of supervisory experience
  • Proficiency with Microsoft Office products
  • Proven ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to lift and move equipment up to 50 lbs
  • Must be able to pass a DOT physical and drug test
  • Valid driver's license and a clean motor vehicle report
  • Successfully pass a background check
Work Schedule:

This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.

Benefits:
  • Competitive hourly pay
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development
  • Employee discount programs

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