Service Manager
23 hours ago
As a Service Manager at LMK Recruiting, you will be responsible for leading a team of Service Technicians and ensuring excellent customer experiences through proactive communication and service management.
Key Responsibilities:- Process customer orders and ensure timely delivery
- Deliver exceptional customer experiences
- Install equipment as needed
- Adhere to safety protocols
- Execute equipment startups and service repairs
- Coordinate equipment pickup and assessment
- Perform reconditioning of equipment
- Manage equipment storage and organization
- Clean and maintain chillers and large air conditioning units
- Start, troubleshoot, and repair oil-fired heating and air conditioning equipment
- Drive continuous improvement in customer experience
- Lead the development and adherence to service processes
- Foster a positive work environment
- Communicate branch goals and monitor progress
- Implement service procedures and conduct audits
- Uphold company core values
- Assess and maintain service tools and branch inventory
- Oversee training for Service Technicians
- Regularly assess service operations against targets
- 2-5 years of experience in the HVAC rental industry or a related field
- Associate degree from an accredited vocational college
- HVAC certification or equivalent experience
- 1-3 years of supervisory experience
- Proficiency with Microsoft Office products
- Proven ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to lift and move equipment up to 50 lbs
- Must be able to pass a DOT physical and drug test
- Valid driver's license and a clean motor vehicle report
- Successfully pass a background check
This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.
Benefits:- Competitive hourly pay
- Quarterly bonus opportunities
- Health, Vision, and Dental Insurance
- Life Insurance
- 401k with company match
- Paid time off (vacation, sick days, holidays)
- Career development
- Employee discount programs
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