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Service Operations Manager

2 months ago

South Plainfield, New Jersey, United States LMK Recruiting Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to lead our branch operations and drive exceptional customer experiences. As a key member of our team, you will be responsible for managing a team of Service Technicians, ensuring timely and efficient service delivery, and collaborating with sales personnel to meet customer needs.

Key Responsibilities
  • Service Delivery
    • Process customer orders and ensure accurate fulfillment and timely delivery.
    • Deliver exceptional customer experiences that motivate clients to return for future business.
    • Install equipment as needed, including running temporary hoses for heating units and flexible ductwork for cooling applications.
  • Team Management
    • Lead a team of Service Technicians and provide guidance and support to ensure successful service delivery.
    • Develop and implement service processes to ensure consistent service delivery and high service quality.
    • Foster a positive work environment focused on employee development, accountability, and satisfaction.
  • Operational Excellence
    • Drive continuous improvement in customer experience and service delivery.
    • Implement service procedures and conduct audits to support operational consistency.
    • Uphold company core values in all business conduct.
  • Administrative Tasks
    • Manage equipment storage and organization within the branch warehouse.
    • Coordinate pickup and assessment of returned equipment from customer locations, documenting return details accurately.
    • Perform reconditioning of equipment according to standard procedures and complete required checklists.
    Requirements
    • 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role.
    • Associate degree from an accredited vocational college is preferred.
    • HVAC certification (2-year program or Universal Refrigeration Certificate) or equivalent experience is desired.
    • 1-3 years of supervisory experience is required.
    • Proficiency with Microsoft Office products or similar software; familiarity with MRP or Rental software is a plus.
    • Proven ability to work independently and as part of a team with minimal supervision.
    • Strong organizational skills and attention to detail, with a proactive approach to problem-solving.
    • Excellent written and verbal communication skills.
    • Ability to lift and move equipment up to 50 lbs. using safe lifting practices.
    • Must be able to pass a DOT physical and drug test to operate company vehicles.
    • Valid driver's license and a clean motor vehicle report (MVR) are mandatory.
    • Successfully pass a background check
    • Strong customer service orientation and mechanical aptitude.
    • A genuine desire to learn and develop in the role.
    What We Offer
    • Competitive hourly pay
    • Quarterly bonus opportunities
    • Health, Vision, and Dental Insurance
    • Life Insurance
    • 401k with company match
    • Paid time off (vacation, sick days, holidays)
    • Career development
    • Employee discount programs