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Service Manager

2 months ago

South Plainfield, New Jersey, United States Simplex Full time
Job Overview

At Simplex, we are seeking a highly skilled Service Manager to lead our branch operations and drive exceptional customer experiences. As a key member of our team, you will be responsible for managing a team of Service Technicians, ensuring timely and efficient service delivery, and collaborating with sales staff to meet customer needs.

Key Responsibilities
  • Service Delivery
    • Process customer orders accurately and efficiently.
    • Deliver exceptional customer experiences through proactive communication and excellent service management.
  • Team Management
    • Lead a team of Service Technicians, providing guidance and support to ensure high service quality.
    • Develop and implement training programs to enhance Service Technicians' skills and knowledge.
  • Equipment Management
    • Install and repair equipment as needed, adhering to safety protocols and utilizing appropriate PPE.
    • Coordinate equipment storage and organization within the branch warehouse.
  • Customer Communication
    • Communicate effectively with customers to understand their needs and preferences.
    • Provide timely updates on service delivery and any issues that may arise.
Requirements
  • 2+ years of experience in the HVAC rental industry or a related field, preferably in a service management role.
  • HVAC certification or equivalent experience is desired.
  • Proficiency with Microsoft Office products or similar software; familiarity with MRP or Rental software is a plus.
  • Proven ability to work independently and as part of a team with minimal supervision.
  • Valid driver's license and a clean motor vehicle report (MVR) are mandatory.
Benefits
  • Competitive hourly pay
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development
  • Employee discount programs