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Healthcare Services Coordinator

4 weeks ago

Richmond, Virginia, United States UHS Full time

At Universal Health Services, Inc. (UHS), we are committed to delivering exceptional patient care and service. As a Bilingual Pre-Registration Representative, you will play a vital role in ensuring that our patients receive timely and accurate scheduling and pre-registration services.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with patients, families, and healthcare providers. You will be responsible for taking inbound calls, making outbound calls, and pre-registering patients in our SMS and Cerner systems.

Additionally, you will be responsible for attempting to collect co-pays and deductibles from patients at the time of pre-registration. You will also need to possess a strong understanding of medical and anatomy terminology and apply this knowledge to the scheduling and registration process.

Key responsibilities include:

  • Performing scheduling, pre-registration, and insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services
  • Contacting physicians to resolve issues regarding prior authorization or referral forms
  • Working with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
  • Acting as a liaison to the hospital departments in resolving issues and documenting accordingly

We offer a competitive benefits package, including medical, dental, vision, and prescription drug plans, as well as a 401(K) with company match and discounted stock plan. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.