Healthcare Navigator

4 weeks ago


Richmond, Virginia, United States ChenMed Full time
Job Title: Healthcare Navigator

At ChenMed, we're transforming healthcare for seniors and changing America's healthcare for the better. We're seeking a highly skilled and detail-oriented Healthcare Navigator to join our team.

Key Responsibilities:
  • Coordinates and processes patient referrals to completion with precision, detail, and accuracy.
  • Ensures patient's external missed appointments are rescheduled and communicated to the physician/clinician.
  • Participates in Super Huddle and provides updates on high-priority patients' referrals.
  • Addresses referral-based phone calls for Primary Care Physicians' panel.
  • Provides extraordinary customer service to all internal and external customers at all times.
Requirements:
  • High School diploma or equivalent required.
  • A minimum of 1 year of relevant work experience in customer service, patient referrals, and/or insurance verification required.
  • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
  • Healthcare experience in a clinical setting, preferably within the Medicare HMO population is a plus.


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