Associate Policy Administrator

1 week ago

Bellevue, Washington, United States Symetra Full time
About the Role

Symetra is seeking a highly skilled Associate Policy Administrator to join our team in a dynamic and fast-paced environment. As a key member of our service team, you will play a critical role in supporting the new business and customer service functions for our Life, Disability, and Self-Insured Medical Stop Loss business.

Key Responsibilities
  • Contract Administration: Responsible for setting up systems for Stop Loss, creating contract/certificate/administration agreements, and amendments of in-force contracts for Group Life, Disability, and Medical Excess Loss Products.
  • Policy Analysis: Analyze documents submitted and policy admin system (PASR/ESL), determine if additional information is needed.
  • Contract Management: Administration of in-force contracts for Benefits Life, Disability, and Medical Stop Loss products, including policyholder list bill updates, renewals, agent of record, etc.
  • Work Assignment Management: Responsible for daily management of work assignments, ensuring appropriate communications, and meeting deadlines and Service Level Agreements.
  • Product Knowledge: Obtain and maintain basic knowledge of products, processes, industry, and company rules regarding pre-sale, policy set up and issue, renewals, revision, medical underwriting, system administration, amendments, etc.
  • Customer Service: Provide customer service via the Benefits 800 phone line to policyholders, broker/agents, sales team, etc.
  • Broker/Agent and TPA Appointments: Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes.
What We Offer

Symetra is committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your career growth and well-being, including:

  • Flexible Work Arrangements: Flexible full-time or hybrid telecommuting arrangements.
  • Retirement Plan: Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
  • Time Off: Paid time away including vacation and sick time, flex days, and ten paid holidays.
  • Community Involvement: Give back to your community and double your impact through our company matching.
Requirements

To be successful in this role, you will need:

  • High School Diploma: Required.
  • Excellent Communication Skills: Excellent oral/written communication, customer service, and interpersonal skills.
  • Strong Planning and Organizational Skills: Strong planning, prioritizing, organizational skills, detail orientation with high level of accuracy.
  • Ability to Learn and Apply Complex Systems: Ability to learn and apply a complex system and set of rules and guides.
  • Multi-Tasking and Time Management: Ability to multi-task and deliver results in a fast-paced, deadline-driven environment.
  • Initiative and Self-Motivation: Demonstrate initiative and self-motivation.
  • Microsoft Applications: Knowledge of Microsoft applications, Word, Excel.
About Symetra

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. We're committed to providing products and services that meet the needs of our customers, while also standing up for diversity, equity, and inclusion. Join us in creating a world where more people have access to financial freedom.

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