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Front Desk Representative

2 months ago

Lancaster, Pennsylvania, United States Greer Companies Full time

We are seeking a skilled Front Desk Agent to join our team at the Holiday Inn Express, Lancaster. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Responsibilities:
  • Register guests and manage reservations
  • Provide information about rooms, rates, and amenities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work with housekeeping staff to ensure rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers
  • Upsell additional facilities and services as needed
  • Maintain updated records of bookings and payments
Requirements:
  • Work experience as a Hotel Front Desk Agent or similar role
  • Experience with hotel reservations software
  • Excellent communication and organizational skills
  • Customer service attitude

We offer a competitive salary, medical, dental, and vision benefits, paid time off, and opportunities for career growth. If you have a passion for delivering exceptional customer service and working in a fast-paced hotel environment, we encourage you to apply.