Guest Services Associate

1 week ago


Birmingham, Alabama, United States Compass Group, PLC Full time
Position Overview:
As a vital member of our hospitality team, the Front Desk Clerk is responsible for ensuring a seamless experience for our guests from check-in to check-out. This role involves addressing any issues that may arise during a guest's stay and actively promoting the various services and amenities our establishment offers.

Key Responsibilities:
1. Greet and check in guests with a warm and welcoming demeanor.
2. Manage the check-out process efficiently, ensuring guest satisfaction.
3. Address and resolve any challenges guests may encounter during their stay.
4. Promote hotel amenities and services, encouraging guests to take advantage of our offerings.
5. Upsell products and services to enhance the guest experience.

Qualifications:
Strong communication skills and a friendly attitude are essential for success in this role. Experience in a customer service environment is preferred.

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