IT Systems Support Specialist
4 weeks ago
RK&K is seeking a highly skilled IT Systems Support Specialist to join our IT/Support team in our Baltimore, MD office.
Key Responsibilities- Monitor and support a help-desk management queue and provide customer assistance requests from task identification to resolution and close
- Assist with computer systems related administration and support as assigned, including backup, security management, user account management for office systems and perform applications support
- Provide technical support for desktop, network and virtual hardware, software and applications
- Familiar with the process of building, loading and upgrading desktop systems
- Familiarity with and ability to integrate Cybersecurity into daily activities
- Assists with, implements and understands security measures on networks and/or systems
- Assists with the continuous monitoring of assigned systems
- Implements technology needs analysis end-to-end
- Configure and distribute hardware and software as required, ensures upgrades are accomplished as assigned
- Assists in the planning, implementation and support for the network and computing infrastructure plan
- Ability to work independently with minimal oversight and ability to manage assigned tasks and workload
- Occasional field installation support
- Hands on cable routing and hardware maintenance
- Area clean-up support
- High school diploma or equivalent
- Minimum of 3 years current experience supporting IT hardware, software, and systems for 1000+ users
- Familiar with help-desk related operations and software, able to take on and manage multiple tasks
- Demonstrated knowledge of Windows servers and desktop products
- Strong understanding of Microsoft SCCM or related imaging, configuration tools
- Familiar with Microsoft Office 365 and related support issues
- Experience serving as an Administrator on a medium sized network of servers, desktop systems, and communications devices using current technologies
- Specialized certification and strongly recommended (MCSE, A+)
- Proven ability to perform continuous monitoring activities
- Technical writing ability to develop documentation for both end-users and internal IT staff guidance
- A passion for technology and using it to design creative business solutions
- Excellent potential for career advancement and professional growth
- Industry leading compensation packages commensurate with experience
- Comprehensive benefits package including paid time off, tuition reimbursement, health, dental, vision, life, and disability insurances, matching 401(k) plan, paid holidays, and much more
RK&K offers a unique opportunity to directly impact the communities in which we live and work. Our award-winning culture has fostered a spirit of collaboration and trust for over 100 years. We deliver concepts, processes, and outcomes that are designed for success, earning our reputation as a trusted partner, responsive employer, and community steward. Design your career at RK&K, Apply Today
Pay Rate: $26 - $30 per hour
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