IT Support Specialist

2 days ago

Baltimore, Maryland, United States TAYS, Inc Full time
IT Support Specialist

TAYS, Inc. is seeking a skilled IT Support Specialist to join our high-performing tech team in Baltimore, MD. As a key member of our team, you will be responsible for providing technical support to ensure the availability and reliability of our company network, PC, and software systems.

Key Responsibilities:
  • Provide technical support for network, PC, and software problems to resolutions
  • Manage, maintain, and troubleshoot LAN performance and security
  • Provide support for problem resolution, support consultation, administration, and training for technical matters relating to systems, hardware, and software
  • Perform pilot testing and monitor new systems and applications through post-implementation
  • Perform software and hardware upgrades and rollouts
  • Utilize the Help Desk ticketing system to manage daily workflow
  • Escalate unsolved problems to senior staff and/or management
  • Report weekly service desk ticket statistics to management
Requirements:
  • Bachelor's Degree in a technical field and 4+ years of experience or 8 years of experience in lieu of a degree
  • Outstanding technical knowledge to install, modify, monitor, test, and troubleshoot personal computer hardware and software
  • Experience providing technical support via phone calls, remote, or face-to-face
  • Experience utilizing ticketing systems. ServiceNow is preferred
  • In-depth knowledge of Microsoft Office Suite
  • Must have experience using ActiveDirectory
  • Experience utilizing Remote Desk Software to remote into client computers
  • Experience providing new user setup for laptops
  • Experience troubleshooting network-related issues
  • Experience troubleshooting VPN connectivity
  • Experience setting up, managing, maintaining, and troubleshooting LAN and PC/Laptop performance and security
What We Offer:
  • Hybrid role, up to 2 days on-site in Woodlawn, MD
  • The flexibility allows staff to balance work and personal lives
  • Competitive benefits and tuition reimbursement
  • Paid time off, 11 paid federal holidays, and 2 floating holidays
  • Strong skills in customer relationship management
  • Quarterly team-building or community outreach events

TAYS, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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