Guest Services Representative

2 weeks ago


Ridgeland, Mississippi, United States Extended Stay America Full time

Job Summary: We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Assist guests with check-in and check-out processes, responding to their needs and resolving any issues in a timely and professional manner.
  • Provide information and recommendations on local attractions, dining, and shopping options to enhance the guest experience.
  • Manage guest reservations, including room assignments and modifications.
  • Process guest payments and handle any related financial transactions.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A fun and dynamic work environment with a team-oriented culture.
  • Discounts on hotel stays and other perks.


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