Guest Services Representative
2 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.
Key Responsibilities:
- Assist guests with check-in and check-out processes, responding to their needs and resolving any issues in a timely and professional manner.
- Provide information and recommendations on local attractions, dining, and shopping options to enhance the guest experience.
- Manage guest reservations, including room assignments and cancellations.
- Process guest payments and handle any discrepancies or issues.
- Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy with handling cash and credit transactions.
- Availability to work a variety of shifts, including weekends and holidays.
What We Offer:
- A competitive hourly rate and opportunities for advancement.
- A dynamic and supportive work environment.
- Training and development opportunities to enhance your skills and knowledge.
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