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Customer Service Representative

2 months ago

Ridgeland, Mississippi, United States Modivcare, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our members, ensuring their needs are met, and resolving any concerns they may have.

Key Responsibilities
  • Provide timely and accurate responses to member inquiries, ensuring all relevant information is documented and up-to-date.
  • Ensure all company procedures are followed, maintaining the highest level of quality and consistency in our service delivery.
  • Input accurate trip data into our systems, ensuring seamless communication and coordination with our members.
  • Demonstrate a personal commitment to producing high-quality work, adhering to our company's standards and expectations.
  • Refer unresolved member grievances to designated departments for further investigation and resolution.
  • Multitask effectively, extracting necessary information from multiple systems to provide efficient and effective service.
  • Review and educate members on our services and their insurance coverage, ensuring they have a clear understanding of their options.
Requirements
  • High School Graduate or General Education Degree (GED)
  • 0-2 years of related experience
  • 6+ months contact center experience or customer service experience
  • Strong organization skills, written, and verbal communication skills
  • Ability to type 35wpm or more
  • Answer a high volume of calls up to 100+ calls per day
  • Proficiency in Microsoft Office Suite
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Attend 100% of training for the first 30 days of employment
  • Work overtime as required
  • Ability to work independently under general supervision, making sound decisions and solving problems in a fast-paced environment.
What We Offer
  • Competitive hourly rate of $15
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Employer-paid basic life insurance and AD&D
  • Voluntary life insurance (employee/spouse/child)
  • Health care and dependent care flexible spending accounts
  • Pre-tax and post-tax commuter and parking benefits
  • 401(k) retirement savings plan with company match
  • Paid time off
  • Paid parental leave
  • Short-term and long-term disability
  • Tuition reimbursement
  • Employee discounts (retail, hotel, food, restaurants, car rental, and more)

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance, please reach out to us.