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Customer Service Representative

2 months ago

Ridgeland, Mississippi, United States Virginia Farm Bureau Mutual Full time

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Virginia Farm Bureau Mutual. As a key member of our customer service center, you will play a vital role in providing exceptional service to our policyholders, agents, and other stakeholders.

**Key Responsibilities**

  • Assist policyholders with claim-related challenges and questions in a timely and efficient manner.
  • Provide accurate and helpful information to policyholders, agents, and other stakeholders via phone, email, or other communication channels.
  • Collaborate with internal teams to resolve complex issues and ensure seamless customer experiences.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
  • Stay up-to-date with industry trends, regulatory requirements, and company policies to provide informed and compliant service.

**Requirements**

  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in a call center environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong technical skills, including proficiency in Microsoft Windows and other relevant software.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.