Bilingual Customer Service Representative

6 days ago


Glen Burnie, Maryland, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our wholesale and retail customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Sales and Service: Assist customers in person and over the phone, presenting products and services that meet their needs.
  • Relationship Building: Build trust relationships with wholesale and retail customers to drive sales and growth.
  • Transaction Processing: Process sales transactions accurately and consistently with company policies and procedures.
  • Sales Goals: Meet and exceed sales goals on a monthly, quarterly, and yearly basis.
  • Inventory Management: Maintain precise work order files and formulas, and ensure accurate inventory levels.
  • Store Maintenance: Stock shelves, set up displays, and maintain a clean and organized store environment.
  • Delivery Support: Assist with deliveries, loading and unloading trucks, and maintaining a safe and efficient delivery process.
Requirements
  • Age: Must be at least 18 years of age.
  • Language: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted driver's license.
  • Education: Have at least a high school diploma or GED.
  • Experience: Have at least one year of experience working in a delivery, retail, or customer service position.
  • Paint Industry Experience: Have previous work experience selling paint and paint-related products, and operating tinting and mixing equipment.


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