Customer Service Representative
22 hours ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Merchandisers. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective customer service via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer complaints and issues
- Develop and maintain a thorough understanding of our products and services
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
- 1 year of prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required
- Excellent typing and communication skills
- Bilingual preferred: Spanish
- Strong demonstrated customer service skills and phone skills
- Solid computer navigation knowledge and proficient skills
What We Offer:
- A comprehensive compensation and benefit package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Working Conditions:
- Work remotely with minimal supervision
- Ability to work independently and as part of a team
- Flexibility with work schedule required
Education:
- High School Diploma or General Education Degree (GED) required
Language: English (en-US)
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