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Customer Service Representative

2 months ago

Mooresville, North Carolina, United States Phoenix Senior Living Full time
Job Summary

Phoenix Senior Living is seeking a highly skilled and customer-focused Concierge to join their team. As a key member of the community, the Concierge will be responsible for providing exceptional service to residents, families, and visitors, ensuring a warm and welcoming atmosphere.

Key Responsibilities
  • Customer Experience
    • Manage the community entry area, extending a warm welcome and greeting to visitors and guests.
    • Coordinate with the Community Engagement Director and Executive Director to meet with prospective residents and families, ensuring minimal wait times.
    • Assist potential candidates interested in learning more about Phoenix careers and job openings, capturing their information to launch the recruitment process.
    • Answer incoming calls and resident calls within two to three rings, using the community's greeting message and identification.
    • Take complete messages with pertinent information and communicate them to the intended recipient.
    • Offer a community overview to callers, determine who to forward the call to, and notify the caller of the transfer.
    • Manage appointments for residents and family members, such as hairdressers, transportation, and other services.
    • Send get-well cards to residents and sympathy cards to families, obtaining community leaders' signatures before delivery.
  • Administrative Support
    • Assist the Associate Director/HR Designee in the community recruitment process.
    • Perform computer data entry and other assigned general administrative duties.
    • Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.
  • Requirements
    • Education: High School Diploma/GED required.
    • Proven customer service experience and skills.
    • Knowledge and experience in the Senior Living Industry preferred.