Customer Service Representative

5 days ago


Mooresville, North Carolina, United States W. Lee Flowers Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at W. Lee Flowers. As a Cashier, you will play a critical role in providing exceptional customer service and ensuring a seamless shopping experience for our guests.

Key Responsibilities:

  • Process Guest Transactions: Accurately process guest orders, handle all monies, and maintain proper accounting of all transactions to ensure a smooth and efficient checkout experience.
  • Maintain a Clean and Organized Work Area: Continuously maintain a clean and organized work area, including the checkout lanes and surrounding areas, to ensure a safe and welcoming environment for our guests.
  • Provide Excellent Customer Service: Work well with all team members to grow community and provide exceptional customer service, building genuine relationships with guests and resulting in a brand-aligned experience.
  • Meet Guest Arrival Standards: Direct guests into their lanes to maintain guest flow and achieve the Guest Arrival standard of no more than two guests waiting at one lane to checkout.
  • Maintain Cash Controls and Procedures: Maintain cash controls and procedures to eliminate shrink and ensure accurate handling of all transactions.
  • Perform Other Duties as Assigned: Perform all other duties as assigned by management to ensure the success of our team.

Requirements:

  • Friendly and Outgoing Personality: Possess a friendly and outgoing personality to effectively interact with guests and team members.
  • Ability to Work Well with Others: Ability to work well with others to grow community and provide exceptional customer service.
  • Physical Demands: Ability to lift 25 lbs. consistently and 15 lbs. constantly, stand for extended periods of time, and bend and lift to load guest orders into cars.
  • Effective Communication and Guest Service Skills: Demonstrates successful use of math skills, effective communication, and guest service skills to provide a seamless shopping experience for our guests.


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