Service Coordinator
4 weeks ago
We are seeking a highly organized and proactive Service Writer to join Esposito Construction LLC. This role is crucial for ensuring efficient shop operations and serving as the primary liaison between mechanics, the purchasing team, and clients.
Key Responsibilities:- Manage work orders, ordering parts, tracking repairs, and assisting with the overall organization of the shop.
- Initiate, update, and maintain work orders throughout the repair process, ensuring accuracy and completeness.
- Document repairs, parts used, labor hours, and all other essential details in the company's system.
- Collaborate with mechanics to identify necessary parts for repairs and maintenance.
- Place orders through the purchasing team, track deliveries, and ensure that parts are available on time to minimize downtime.
- Act as the first point of contact for customers and internal teams, providing clear and timely updates on the status of repairs, estimated timelines, and costs.
- Coordinate the scheduling of all repair and maintenance work with mechanics and shop management to maximize shop efficiency and ensure timely completion of repairs.
- Assist in organizing the mechanic shop, ensuring workspaces are tidy, tools are accounted for, and equipment is stored properly.
- Handle computer-based tasks such as updating service records, managing spreadsheets, tracking parts inventories, and generating reports for management.
- Evaluate whether repairs fall under warranty or are revenue-generating, providing customers with clear information on their options and ensuring that necessary approvals are obtained.
- Review, finalize, and approve work orders for invoicing. Calculate and process payments for COD repair orders and assist with any billing inquiries.
- High school diploma or equivalent.
- Proficiency in PC-based software, particularly Excel and Word.
- Experience with maintenance management or inventory software is a plus.
- Strong verbal and written communication skills with the ability to interact professionally with customers, mechanics, and management.
- Ability to prioritize tasks effectively, manage multiple work orders, and meet deadlines in a fast-paced environment.
- Team-oriented, with a positive attitude and professional demeanor. Able to collaborate effectively with mechanics and purchasing teams.
- Medical Insurance paid by Esposito Construction LLC for single rate.
- 401(k) eligibility with company contribution.
- Dental insurance eligibility.
- Vision insurance eligibility.
- Paid time off.
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