Customer Service Representative

3 weeks ago


Burlington, Massachusetts, United States Sekisui Diagnostics, LLC Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Sekisui Diagnostics, LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring the smooth delivery of our diagnostic products to customers worldwide.

Key Responsibilities
  • Process all order types for supported regions and sales channels
  • Support strategic accounts and specialized orders, including EDI portal usage
  • Monitor shipment coordination between departments
  • Collaborate with Sales, Marketing, Operations, and Technical staff to resolve customer queries
  • Participate in process updates and improvements to drive business growth
Requirements
  • Strong communication and teamwork skills
  • Experience working with ERP systems
  • Self-motivated and able to work independently
  • Problem-solving skills and a customer-centric approach
  • At least two years of customer service experience, with diagnostics or retail/eCommerce knowledge a plus
What We Offer
  • Competitive compensation and benefits package
  • Flexible/hybrid work schedule
  • Employee rewards and recognition program
  • Employee assistance program
  • Commitment to Environmental Social Governance (ESG) and Corporate Social Responsibility (CSR)
About Us

Sekisui Diagnostics, LLC is a leader in in vitro diagnostics, dedicated to improving patient outcomes through innovative diagnostic tests, reagents, and systems. We strive to create unique, high-quality products and services that meet the specific needs of our customers worldwide.

We are an equal opportunity employer, committed to a diverse workforce and a culture of inclusion. We welcome applications from qualified candidates and encourage diversity in the workplace.



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