Service BDC Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Service BDC Representative at Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group.
About the Role:
As a Service BDC Representative, you will be responsible for providing exceptional customer care to our clients, scheduling appointments, and assisting with various administrative tasks.
Key Responsibilities:
- Welcoming clients with a warm and professional greeting
- Scheduling appointments and managing the appointment book
- Coordinating valet pick-up appointments and working with valet drivers
- Assisting clients with common questions and directing them to the appropriate personnel
- Communicating with clients regarding open recalls, campaigns, and special order parts
- Performing other duties as assigned by the management team
What We Offer:
- A competitive hourly rate with a monthly bonus structure based on appointments booked
- A robust benefits package, including 401(k) with company match and vacation time
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask efficiently in a fast-paced environment
- Self-motivation and a results-driven attitude
- Intermediate computer skills, including Excel
- Availability to work Saturdays
Why Join Our Team:
At Lyon-Waugh Auto Group, we value our employees and offer a range of benefits and opportunities for growth. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
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