Service BDC Representative

2 weeks ago


Burlington, Massachusetts, United States Lyon Waugh Auto Group Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Service BDC Representative at Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group.

About the Role:

As a Service BDC Representative, you will be responsible for providing exceptional customer care to our clients, scheduling appointments, and assisting with various administrative tasks.

Key Responsibilities:

  • Welcoming clients with a warm and professional greeting
  • Scheduling appointments and managing the appointment book
  • Coordinating valet pick-up appointments and working with valet drivers
  • Assisting clients with common questions and directing them to the appropriate personnel
  • Communicating with clients regarding open recalls, campaigns, and special order parts
  • Performing other duties as assigned by the management team

What We Offer:

  • A competitive hourly rate with a monthly bonus structure based on appointments booked
  • A robust benefits package, including 401(k) with company match and vacation time
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to multitask efficiently in a fast-paced environment
  • Self-motivation and a results-driven attitude
  • Intermediate computer skills, including Excel
  • Availability to work Saturdays

Why Join Our Team:

At Lyon-Waugh Auto Group, we value our employees and offer a range of benefits and opportunities for growth. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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