ServiceNow ITSM Lead Professional
3 weeks ago
SysMind Tech: Leading the Way in ServiceNow ITSM Solutions
We are seeking an experienced ServiceNow ITSM Lead to join our team at SysMind Tech. As a key member of our ServiceNow practice, you will lead research, analysis, and development of new applications and modules in our customers' IT Service Management enterprise environments.
Estimated Salary: $120,000 - $125,000 per year
In this role, you will conduct feasibility studies, define and design system requirements for complex data processing and integration projects, and oversee the implementation of these solutions. You will work closely with our customers' ServiceNow Product Owners to provide insights and recommendations for ServiceNow architecture, enhancements, roadmaps, and overall strategy.
Responsibilities:
- Lead research, analysis, and development of new applications and modules in customer's IT Service Management enterprise environment
- Conduct feasibility studies, and define and design system requirements for complex data processing and integration projects
- Oversee the implementation of these solutions, ensuring they meet customer needs and expectations
- Work closely with customer's ServiceNow Product Owners to provide insights and recommendations for ServiceNow architecture, enhancements, roadmaps, and overall strategy
Requirements:
- Minimum seven years' experience with ServiceNow
- Strong written and verbal communication skills
- Excellent interpersonal skills
- ServiceNow Certified System Administrator certification
- At least one (1) ServiceNow Implementation Specialist certification
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