ServiceNow ITSM Lead Professional

3 weeks ago


Waltham, Massachusetts, United States SysMind Tech Full time

SysMind Tech: Leading the Way in ServiceNow ITSM Solutions

We are seeking an experienced ServiceNow ITSM Lead to join our team at SysMind Tech. As a key member of our ServiceNow practice, you will lead research, analysis, and development of new applications and modules in our customers' IT Service Management enterprise environments.

Estimated Salary: $120,000 - $125,000 per year

In this role, you will conduct feasibility studies, define and design system requirements for complex data processing and integration projects, and oversee the implementation of these solutions. You will work closely with our customers' ServiceNow Product Owners to provide insights and recommendations for ServiceNow architecture, enhancements, roadmaps, and overall strategy.

Responsibilities:

  • Lead research, analysis, and development of new applications and modules in customer's IT Service Management enterprise environment
  • Conduct feasibility studies, and define and design system requirements for complex data processing and integration projects
  • Oversee the implementation of these solutions, ensuring they meet customer needs and expectations
  • Work closely with customer's ServiceNow Product Owners to provide insights and recommendations for ServiceNow architecture, enhancements, roadmaps, and overall strategy

Requirements:

  • Minimum seven years' experience with ServiceNow
  • Strong written and verbal communication skills
  • Excellent interpersonal skills
  • ServiceNow Certified System Administrator certification
  • At least one (1) ServiceNow Implementation Specialist certification

  • ServiceNow ITSM Lead

    3 weeks ago


    Waltham, Massachusetts, United States SysMind Tech Full time

    Job DescriptionAt SysMind Tech, we're seeking an experienced ServiceNow ITSM Lead to join our team. As a key member of our IT service management team, you'll be responsible for leading the research, analysis, and development of new applications and modules in our IT service management enterprise environment.Key responsibilities include:Conducting feasibility...


  • Waltham, Massachusetts, United States SysMind Tech Full time

    About SysMind Tech and the ServiceNow ITSM Lead RoleWe are a leading provider of IT service management solutions, and we're looking for an experienced ServiceNow ITSM Lead to join our team. In this role, you will be responsible for designing, implementing, and maintaining complex ServiceNow workflows, as well as defining and designing ITBM process flows...


  • Waltham, Massachusetts, United States SysMind Tech Full time

    Join Our Team as a Senior ServiceNow ITSM SpecialistWe are seeking an experienced ServiceNow ITSM Specialist to join our team at SysMind Tech. In this role, you will work with our customers' ServiceNow Product Owners to provide insights and recommendations for ServiceNow architecture, enhancements, roadmaps, and overall strategy.Estimated Salary: $120,000 -...


  • Waltham, Massachusetts, United States Servicenow Full time

    Unlock Your Career Potential as an Operations Director, Digital Marketing for DASOAt ServiceNow, our innovative technology empowers the world to work better, and our talented people make it happen. As a forward-thinking organization, we foster a culture of collaboration, creativity, and continuous improvement. By joining our team, you'll be part of a dynamic...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Why You'll Love This RoleThis is an exceptional opportunity to join a global market leader in the SaaS industry and contribute to the success of our customers. As a ServiceNow Senior Account Executive, you will have the chance to work with world-class consultants, training and success professionals, and a leading platform that empowers organizations to find...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Head of Product Marketing orgWe are seeking a seasoned Product Marketing Visionary to lead our nonprofit marketing strategy and program, driving ServiceNow's impact in the global nonprofit sector.This critical role will require thought leadership, captivating storytelling, and a deep understanding of customer needs. As Head of Product Marketing, you...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job Description:We are seeking a highly experienced Strategic Operations Director to lead our Customer Excellence team. As a trusted advisor, you will drive strategic planning, business execution, and operational excellence initiatives across Customer Success and Expert Services.This role requires strong expertise in customer success, professional services,...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Solutions Expert to join our Solution Consulting team.About ServiceNowServiceNow is a global market leader in the provision of intelligent cloud-based platforms that connect people, systems, and processes. Our innovative AI-enhanced technology empowers organizations to find smarter, faster, and...


  • Waltham, Massachusetts, United States SysMind Tech Full time

    Senior ServiceNow Consultant Position:SysMind Tech is looking for a seasoned Senior ServiceNow Consultant to join our team. In this role, you will work closely with our customers to provide expertise in leading and implementing ServiceNow solutions. Your responsibilities will include designing, implementing, and maintaining complex ServiceNow workflows,...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Company OverviewServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job DescriptionYou will be part of the...


  • Waltham, Massachusetts, United States ServiceNow Full time

    About the Role: We are looking for a Customer Outcomes Consultant to join our team at ServiceNow. In this role, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products.The...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job DescriptionThis role involves overseeing market success for our Customer & Industry Workflows products, inclusive of CIWF multi-workflow solutions.Key ResponsibilitiesDevelopment and execution of sales strategies to achieve territory goals and objectives.Oversight of executive relationship management for assigned accounts, including lead generation,...


  • Waltham, Massachusetts, United States SysMind Tech Full time

    Job OverviewSysMind Tech is seeking a highly skilled Sr. ServiceNow IT Service Management Specialist to lead our IT service management initiatives. As a key member of our team, you'll be responsible for designing and implementing complex ServiceNow solutions.Your primary focus will be on:Developing and maintaining ServiceNow workflows and business...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job Title: Digital Transformation SpecialistAbout the Role:This role is part of the Customer Outcomes team at ServiceNow, where our purpose is to accelerate platform adoption and drive customer business outcomes. As a Digital Transformation Specialist, you will be responsible for selling a portfolio of service offerings designed to help our customers...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Unlock Your Potential as a Key Player in ServiceNow's GrowthServe as a vital member of the President's leadership team and shape the product marketing strategy to drive growth in the nonprofit sector.About the RoleWe're seeking an exceptional individual with a proven track record in developing impactful product marketing strategies. As Head of Product...


  • Waltham, Massachusetts, United States Servicenow Full time

    We are seeking a highly skilled Strategic Executive Marketing Director to lead our CXO marketing initiatives targeting Fortune 500 executives.This role will be responsible for developing and executing highly personalized marketing programs that drive awareness and engagement with C-suite decision-makers, ultimately supporting ServiceNow's enterprise growth...


  • Waltham, Massachusetts, United States Constant Contact Full time

    About the JobThis is an exciting opportunity to join our team as a Technical Support Services Director and lead our IT organization in delivering exceptional technical support services to our employees. As a key member of our team, you will be responsible for overseeing and managing incident ticket queues, leading the team in reducing ticket backlog, and...


  • Waltham, Massachusetts, United States Constant Contact Full time

    Job OverviewWe are seeking an experienced IT System Administrator to join our team at Constant Contact. As a hybrid flexible role, this position requires a few days a week in our office in Waltham, MA.Salary and BenefitsThe salary for this position ranges from $86,400 to $108,000 per year, with additional on-target commission pay or bonus opportunities. Our...


  • Waltham, Massachusetts, United States ServiceNow Full time

    Job OverviewWe are seeking an experienced Digital Transformation Expert to join our Customer Outcomes team. As a key member of our organization, you will be responsible for developing and executing strategies to drive customer success and adoption of our platform.ResponsibilitiesService 1-3 large enterprise customersDevelop executive relationships with...


  • Waltham, Massachusetts, United States National Grid USA Full time

    We're looking for a highly skilled Chapter Leader to join our Digital Platform & Infrastructure Technology department at National Grid USA. As a strategic leader, you'll be responsible for developing innovative capabilities and implementing processes that align with organizational goals, while ensuring the reliability, safety, and security of our critical...