ServiceNow ITSM Lead

16 hours ago


Waltham, Massachusetts, United States SysMind Tech Full time
Job Description

At SysMind Tech, we're seeking an experienced ServiceNow ITSM Lead to join our team. As a key member of our IT service management team, you'll be responsible for leading the research, analysis, and development of new applications and modules in our IT service management enterprise environment.

Key responsibilities include:

  • Conducting feasibility studies and defining system requirements for complex data processing and integration projects
  • Designing and implementing complex ServiceNow workflows
  • Defining and designing ITBM process flows according to customer requirements
  • Creating and maintaining Service Catalog/Portal Items in support of CMDB/ITOM projects

You'll work closely with our ServiceNow Product Owner to provide insights and recommendations for ServiceNow architecture, enhancements, road map, and overall strategy. Additionally, you'll identify and create plans for remediation of technical debt in the ServiceNow platform.

A minimum of seven years' experience with ServiceNow is required, as well as strong written and verbal communication skills, excellent interpersonal skills, and certifications such as ServiceNow Certified System Administrator and at least one ServiceNow Implementation Specialist certification.



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