Security Systems Support Specialist

3 days ago


Waltham, Massachusetts, United States Evolv Technologies Holdings, Inc. Full time

Elevate Public Safety with Evolv Technology

Secure Communities, Safer Spaces

We are seeking a skilled Technical Support Associate to join our team at Evolv Technologies Holdings, Inc. in Waltham, Massachusetts. This role will be responsible for providing top-notch support to customers, partners, and field service engineers, acting as a trusted advisor in our innovative security technology.

In this position, you will help keep people safe by supporting Evolv Express, a cutting-edge weapon detection system, including our advanced data analytics portal. Your primary focus will be on troubleshooting technical issues, resolving problems promptly, and implementing solutions that address the root cause of issues.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to articulate complex technical concepts clearly to customers and partners. Strong collaboration and customer relationship management skills are essential for success in this role.

This is an exciting opportunity to make a real impact in public safety while working with cutting-edge technology. Our company values authenticity, kindness, courage, drive, and fun, and we offer a supportive environment where creativity and collaboration thrive.

Key Responsibilities:

  • Provide exceptional technical support to customers, partners, and field service engineers
  • Troubleshoot technical issues, resolve problems promptly, and implement solutions
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Develop and maintain strong relationships with customers through effective communication

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • Minimum 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Benefits:

  • Competitive hourly pay rate: $24/hour
  • Flexible work environment with potential for remote work
  • Medical, dental, and vision insurance
  • Flexible Spending Accounts (FSA)
  • A 401(k) plan with 2% company match
  • Unlimited vacation policy
  • $300 quarterly stipend for perks and benefits
  • Tuition reimbursement for ongoing learning and development

About Us:

Evolv Technologies Holdings, Inc. is committed to helping make public spaces safer through innovative security technology. We believe in creating a supportive and inclusive work environment where our employees can grow and thrive.



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