Guest Services Representative
2 months ago
Position Overview
Are you dedicated to delivering outstanding customer experiences? The Holiday Inn Express Kingdom City is seeking a Guest Services Representative. In this position, you will serve as the primary point of contact for guests, ensuring they receive exceptional support in a friendly, efficient, and timely manner.
Key Responsibilities
- Execute various front desk functions, including managing incoming calls, assisting visitors, and overseeing the business center.
- Ensure a seamless check-in and check-out process by effectively managing guest accounts.
- Monitor supply inventory and guarantee that all outstanding balances are reconciled daily.
- Stay informed about daily operations, events, and hotel protocols.
- Deliver outstanding service to guests by promptly addressing their inquiries and concerns within established guidelines.
- Identify and provide special attention to VIP guests and Reward Members.
- Work collaboratively with team members to ensure consistent service delivery.
- Maintain an organized workspace and adhere to standard cash handling procedures.
- Proactively learn about hotel amenities, services, and guest preferences to enhance the overall guest experience.
- Support the company's mission by maintaining high standards and fostering a positive atmosphere for both guests and colleagues.
Requirements
- High school diploma or equivalent.
- Exceptional communication abilities.
- Strong technical skills.
- Proven leadership capabilities.
- Collaborative team player.
- Effective performance management skills.
- Goal-oriented approach.
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