District Manager

10 hours ago


Baton Rouge, Louisiana, United States Capital City Press Full time
Job Title: District Manager

Capital City Press is seeking a highly skilled District Manager to oversee the distribution of our newspaper products to contractors and ensure satisfactory delivery to our customers.

Job Summary

The District Manager plays a critical role in staffing their respective districts with the highest level of contractors to ensure accurate and timely delivery of our products. This position requires excellent customer service skills, as the District Manager will be responsible for addressing customer issues and concerns in a timely and professional manner.

Key Responsibilities
  1. Distribution Centers: Oversee the distribution of products to contractors, ensuring they receive the correct product and quantity. Assist contractors with loading papers as needed.
  2. Customer Service: Address customer complaints and concerns in a timely and professional manner, with a focus on customer retention.
  3. Contractor Management: Provide daily and weekly feedback to contractors, working with them to meet service objectives.
  4. Service Checks: Complete service checks on subscriber activity, start, stops, and delivery issues through field verification and reporting.
  5. Redeliveries: Redeliver missed contractor deliveries when necessary.
  6. Route Management: Deliver down routes when necessary and orient new contractors on routes as needed.
Requirements
  • Education: High School diploma or GED
  • Skills: Excellent customer service skills, ability to work independently, strong communication and problem-solving skills
  • Knowledge: Thorough knowledge of customer service principles and processes, computers, and Microsoft software
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance and Short-Term Disability (STD) and Long-Term Disability (LTD)
  • Paternity Leave and Paid Time Off (PTO)
  • 401(k) Retirement Savings Company Match


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