Inbound Toll Collections Representative

4 weeks ago


Bay City, Michigan, United States MCI Military Recruitment Full time
Job Title: Inbound Toll Collections Agent

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Toll Collections Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to our customers via phone, email, and in-person interactions
  • Resolve customer inquiries and concerns in a timely and professional manner
  • Process payments and handle customer transactions
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet and exceed performance metrics and targets
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and knowledge of software applications
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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