Office Assistant

3 weeks ago

Garden City, Michigan, United States NYU Langone Health System Full time

We are seeking a highly organized and detail-oriented Office Assistant to join our team at NYU Langone Island Cardiac Specialists in Garden City.

The successful candidate will be responsible for providing basic front-desk support for clinical intake operations, including pre-authorizations and certifications, with the exception of surgical procedures.

Key Responsibilities:

  • Provides reception assistance, including greeting patients, answering calls, and directing inquiries to the appropriate person or area.
  • Screens telephone callers in a pleasant and professional manner, handles calls, takes messages, or directs callers to the appropriate person or area.
  • Schedules routine appointments, follow-ups for visits, and procedures that do not require or have already been pre-authorized.
  • Refers all inquiries regarding pre-authorizations/certifications to the appropriate person.
  • Collects and completes patient-related documents, assists patients in enrolling in Patient Secure if necessary, and confirms patient appointments with appropriate notations in the system.
  • Maintains the schedule to ensure no gaps in the scheduling system.
  • Responsible for patient check-in and check-out, gathering patient demographic-related data and materials, and obtaining insurance information.
  • Verifies insurance eligibility electronically, takes patients' pictures, and asks them to use Patient Secure.
  • On subsequent visits, asks patients to verify demographic information and makes any necessary edits.
  • Collects and asks patients to sign patient-related documents, including HIPAA, MSPQ, ABN, etc.
  • Follows up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process or refers to more senior-level staff.
  • Responsible for collecting co-pays and any other balances owed to the institution.
  • Scans all necessary documents, including insurance cards, lab requisitions, etc., into the intake system.
  • Monitors the intake work queue for timely intake completion.
  • May be responsible for pre-authorizations and certifications with the exception of surgical procedures.
  • Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
  • Assists patients who have questions regarding insurance coverage.
  • Refers patients who are in need of counsel on financial matters based on established criteria to the appropriate business office contact.
  • Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
  • Types routine material, including forms and letters, envelopes, etc., neatly, accurately, and according to instructions.
  • Answers patient questions to ensure understanding and patient satisfaction or refers them to more senior-level staff.
  • Maintains confidentiality on matters to which they are privileged.
  • Maintains and receives files for the area, maintains files in an organized and up-to-date manner, and facilitates their retrieval.
  • Completes filing in accordance with departmental procedures.
  • Sorts and distributes documents and forms for the area section.
  • Distributes materials according to content of communications and departmental procedures.
  • Logs in materials with respect to time and data when applicable.
  • Processes incoming and outgoing documents.
  • Completes forms neatly.
  • Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent Medical Center procedures.
  • Maintains a copy for files.
  • Faxes documents in accordance with departmental procedures.
  • Maintains supplies and cleanliness of the space, restocks supplies as needed, and notifies the supervisor of any shortage of supplies.
  • May assist, provide guidance, and/or train staff with completing intake-related duties.

Requirements:

  • High School or equivalent.
  • Excellent organizational, interpersonal, and verbal and written communications skills.
  • Strong customer service skills and ability to complete multiple tasks efficiently and thrive in a team work environment.
  • Knowledge of Microsoft Office, database, and internet applications.
  • Light, accurate keyboarding skills.

Preferred Qualifications:

  • 6 months Physician practice office experience.
  • Knowledge of medical terminology.
  • Knowledge of EPIC Ambulatory.

NYU Langone Health System is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.

The salary range for this role is $51,206.56 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

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