Customer Service Representative

3 weeks ago

Bay City, Michigan, United States The City of Bay City, Michigan Full time
Job Summary

This is a moderately difficult position that requires the ability to receive payments for a variety of transactions involving utility services, fines, taxes, and maintaining records on the payment of personal property taxes.

The ideal candidate will have excellent organizational and time management skills, with the ability to work with numerous interruptions and meet deadlines.

Key Responsibilities
  1. Act as a customer service representative for utility billing, including AMI meter reading entry and collecting and processing utility deposits.
  2. Acknowledge, greet, and respond to both walk-in customers and telephone inquiries in a tactful, professional, and efficient manner.
  3. Research, tabulate, and compile information required to process billing statements, process and issue letters of credit, delinquent letters, budget billing agreements, duplicate payments, bankruptcy, and utility deposits.
  4. Review Tax Liens and the Security Deposit process.
  5. Analyze customer situations and confer with customers by telephone or in person to determine reasons for overdue payments, and review and advise customers on necessary actions for account repayment.
  6. Monitor all customer accounts using automated systems, establish repayments schedules for overdue accounts, and persuade customers to pay amounts due on all accounts.
  7. Receive cash, checks, money orders, and credit card payments for a variety of transactions including utility bills, tax bills, assessments, fines, service fees, and all related City revenue.
  8. Open, sort, and process mail and on-line payments.
  9. Compose and type correspondence, records, reports, and invoices.
  10. Maintain and be responsible for filing and record keeping.
  11. Assist supervisor in gathering information, recording data, summarizing data, and calling attention to any unusual findings.
  12. Answers inquiries and handle complaints.
  13. Handle the collection of past due utility accounts.
  14. Schedule service appointments for the Utilities Crew.
  15. Reconcile and validate daily cash deposits and prepare reports.
Requirements
  1. High school diploma or equivalent, and one (1) or more years of general clerical, banking, cash handling, or accounting experience.
  2. Prior training or education in business, bookkeeping, and/or accounting preferred.
  3. Must possess a valid driver's license.

The Fiscal Services Director may accept any combination of experience, education, skills and certifications, or substitutions at their discretion.

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