Inbound Toll Collections Agent
2 weeks ago
We are seeking a skilled and customer-focused Inbound Toll Collections Agent to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional support to customers via phone and in-person interactions.
Key Responsibilities:
- Assist customers with new account setup, questions, and concerns
- Process payments utilizing the toll operations backoffice systems
- Manage in-person customer related inquiries regarding toll activities, complaints, etc.
- Collaborate with customer service professionals to improve the overall customer experience
- Assist with incoming customer service phone calls to resolve issues
- Complete end of day/shift deposits and balancing reports
Requirements:
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Excellent organizational, written, and oral communication skills
- Ability to work shifts that will likely include weekends
- Cash handling experience on a computerized system
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Excellent interpersonal skills and the ability to build relationships with your team and customers
What We Offer:
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
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