Inbound Toll Collections Agent

2 weeks ago


Bay City, Michigan, United States ValorVIP Full time
Job Title: Inbound Toll Collections Agent - Customer Service Representative

We are seeking a skilled and customer-focused Inbound Toll Collections Agent to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional support to customers via phone and in-person interactions.

Key Responsibilities:

  • Assist customers with new account setup, questions, and concerns
  • Process payments utilizing the toll operations backoffice systems
  • Manage in-person customer related inquiries regarding toll activities, complaints, etc.
  • Collaborate with customer service professionals to improve the overall customer experience
  • Assist with incoming customer service phone calls to resolve issues
  • Complete end of day/shift deposits and balancing reports

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Excellent organizational, written, and oral communication skills
  • Ability to work shifts that will likely include weekends
  • Cash handling experience on a computerized system
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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