Front Desk Representative

7 days ago


Joplin, Missouri, United States KMG Hotels Full time
Front Desk Agent Job Description

This position is an overnight role working 11pm-7am. As a Front Desk Agent, you will be the first point of contact for guests, providing a warm and welcoming experience. Your primary responsibility will be to ensure a smooth and efficient check-in and check-out process, while also providing guests with information on hotel services and room locations.

Key Responsibilities:
  • Welcome guests in a friendly and professional manner, recognizing Choice Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times.
Requirements:
  • Frequently standing up behind the desk and front office areas.
  • Basic computer skills.
  • High School diploma /Secondary qualification or equivalent.

About KMG Hotels:

KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the 'right way' takes precedence over doing it the 'easy way.' We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management.



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