Guest Service Ambassador

3 hours ago


Joplin, Missouri, United States Atrium Hospitality Full time
Hotel Ambassador

At Atrium Hospitality, we are seeking a highly motivated and customer-focused individual to join our Front Desk team as a Hotel Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable and enjoyable experience during their stay.

Responsibilities:
  • Provide exceptional customer service by being engaging and taking sincere interest in our guests' needs and preferences.
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Assist guests with sending and receiving faxes, packages, and mail.
  • Help to resolve problems through recovery when things aren't quite right.
  • Be committed to the equitable treatment of all associates and guests, as well as equal access to opportunities and resources for all, at every level of the organization.
  • Value everyone's contribution to the team and look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.
  • Fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant as needed.
Requirements:
  • High school diploma or equivalent.
  • Customer service is our top priority, consistently being awarded JD Powers Customer Service awards. Being on our team means you have a strong desire to make an impact on other people.
  • Excellent verbal and written communication skills and the ability to communicate with an outgoing and engaging personality.
  • The ability to pick up computer skills easily, as the hotel operates off a Property Management System.
  • The ability to stand for the duration of the shift, as the front desk role is at the center of attention to all hotel guests.
  • Flexibility with respect to working days, early mornings, evenings, overnight, weekends, and holidays.
Benefits:
  • Daily Pay.
  • Significant Travel Discounts on Marriott and/or Hilton properties.
  • 401k Plans.
  • Medical Insurance.
  • Other property-specific benefits.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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