Front Desk Associate

2 months ago


Joplin, Missouri, United States KMG Hotels Full time
About the Job

KMG Hotels is seeking a part-time to full-time Front Desk Associate to join our team. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

The Role

The Front Desk Associate will be the first point of contact for guests and will be responsible for providing a warm and welcoming experience. This includes:

  • Checking guests in and out efficiently
  • Providing information on hotel services and room location
  • Answering phones and responding to guest inquiries
  • Processing cash and credit card transactions
  • Resolving guest complaints and issues
Responsibilities

The Front Desk Associate will be responsible for:

  • Welcoming guests in a friendly and professional manner
  • Ensuring required identification is taken from guests at check-in
  • Answering phones in a prompt and courteous manner
  • Recording guest preferences and requests
  • Checking guests out and resolving any late or disputed charges
  • Accurately processing all cash and credit card transactions
  • Communicating any outstanding guest requests or issues to management
  • Following established hotel safety protocols and procedures
Requirements

The ideal candidate will have:

  • Frequent standing up behind the desk and front office areas
  • Basic computer skills
  • A High School diploma or equivalent
  • One year of front desk or guest service experience preferred
About KMG Hotels

KMG Hotels is a leading hospitality company with a commitment to excellence. We strive to create an environment where all associates are valued and respected, and where doing it the "right way" takes precedence over doing it the "easy way." We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management.


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