IT Support Specialist

7 days ago


Joplin, Missouri, United States Smartech Full time
Job Title: IT Service Technician

Smartech is a leading national service provider of PC, server, and printer maintenance and repair. We are seeking a highly motivated IT contractor to join our fast-paced field service team.

Job Summary

The Field Service Representative 2 role involves performing repair activities, including replaceable unit swapping, image loading, and unit testing using a detailed script. The successful candidate will work in a highly-directed environment, with direction provided by script, help desk, or service desk in a Next Business Day (NBD) service delivery environment.

Key Responsibilities
  • Operate in a highly-directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
  • Take service calls and perform incident-specific activities as directed by Help Desk, Service Desk, or script.
  • Perform routine installs, moves, adds, and changes as part of a directed team.
  • Perform scripted image loading, unit diagnostics, and replaceable unit swapping.
  • Run basic diagnostics and perform basic module replacement on PCs, servers, and peripherals.
  • Perform preventative maintenance activities on certain products as directed.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout.
Key Qualifications
  • General knowledge of desktop hardware and software, including basic knowledge of Microsoft applications.
  • Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures.
  • Ability to resolve basic/non-complex problems as directed.
  • Client and/or governmental clearance as required.
Working Place

Joplin, MO, United States

Department: Unisys



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