Front Office Coordinator

6 days ago


Scranton, Pennsylvania, United States Geisinger Health System Full time
Job Description

The Patient Access Representative serves as the initial point of contact for patients and families, providing exceptional customer service while navigating them through the healthcare system. This role is critical in ensuring a positive patient experience and fostering strong relationships with patients and staff alike. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously. They must be detail-oriented and able to work accurately in a fast-paced environment.

About the Job
This is a full-time position working in an office environment. As a Patient Access Representative, you will be responsible for coordinating front-line office activities, including registration, scheduling, and payment processing. Your primary goal will be to provide exceptional customer service and ensure seamless patient care. If you are passionate about delivering outstanding patient experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Key Responsibilities
* Register patients and process payments* Schedule appointments and follow-ups* Maintain accurate patient records* Ensure compliance with confidentiality protocols and HIPAA guidelines* Collaborate with healthcare professionals to achieve patient care goals

Required Skills
* High school diploma or equivalent required* 1+ year of related work experience preferred* Excellent communication and interpersonal skills* Ability to multitask and work accurately in a fast-paced environment* Proficiency in electronic medical records software* Commitment to patient confidentiality and data security

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