Customer Support Specialist

1 week ago


Lake Oswego, United States Emerald Staffing Full time
Customer Support Associate

Award-winning aviation communication and technology company based in Portland is seeking a Customer Support Associate to join their team. This innovative company is known for designing advanced technology to enhance pilot comfort and clarity.

As the most preferred headset company in the market, they prioritize understanding their customers' needs and providing exceptional personalized service.

Responsibilities:
  • Handle inbound customer communications efficiently and accurately
  • Assist customers with presales inquiries and product orders
  • Document field failure incidents and manage returns and replacements
  • Use product knowledge to troubleshoot and provide solutions
  • Engage in outbound marketing initiatives
  • Attend trade shows as needed
Requirements:
  • 24 years of customer support experience
  • Proficiency in MS Office Suite
  • Strong written and verbal communication skills
  • Interest in aviation or related activities
  • Willingness to travel for work events
Work Schedule:

Monday - Friday (8:00AM - 5:00PM)

Compensation:

$22.00 Hourly

Benefits:

Weekly paychecks, health insurance, paid sick leave, and retirement options for eligible employees.



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