Customer Support Associate
2 months ago
OverviewAs a Customer Support Associate, you will perform customer service and support responsibilities and gain in-house certification to provide accurate information to clients.
Responsibilities
- Receive inbound customer calls, emails and web requests in line with productivity objectives
- Answer pre-sales questions, educate customer on product/functionality and place order for product with appropriate price and schedule
- Create cases for all documented field failure incidents, RMA’s for returns, replacements, refunds
- Listen to customers and enter appropriate notes into case, using defined questions, trouble shooting skills and acquired product knowledge
- Use business insight and sound judgment to identify appropriate course of action to handle circumstances, which will benefit both cliental, and the company
- Manage emails daily, respond promptly and follow up with customers
- Participate in outbound marketing
- Attend tradeshows as necessary, light travel may be required
Qualifications and Skills
- 2-4 years of recent Customer Support experience
- Proficient in MS Office Suite programs
- Professional written and verbal communication skills
- Experience or interest in aviation, performance activities or extreme sports
- Ability to travel for work events
Schedule: Monday - Friday (8:00AM - 5:00PM)
Compensation: $20.00 - $22.00 Hourly
We offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).
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